Customer Reviews

Lynnette ★★★★★
★★★★★
★★★★★
5/1=5.0

I have used Greg Humphrey at Heaven's Best Carpet & Upholstery Cleaning about 3 times now and have to say he's the BEST I've ever used. Living in Union County NC I wasn't sure if he would come this direction but he assured me that he does come here about 4 times or more a month. The stains stay gone...not just a temporary fix. He's pleasant, professional mannerisms, takes his time and has pride in his work. The carpets smell wonderful for quite a while. I can't imagine using anyone else to clean my carpets. Greg called 15 minutes before his scheduled time to tell me he was on the way, showed up right on time. He did a preview of the rooms and what I wanted done. He worked efficiently and was done in a reasonable time. I had 3 small stains in the BR and he was able to get them out and they have not returned yet (after 3wks). The carpets have a wonderful fresh smell to them. Carpets were dry in about 45 minutes with no heat or air on them. There is nothing I would change about his service.I had high expectations and he met them. I can't imagine using any other carpet cleaning service.

Dena ★★★★★
★★★★★
★★★★★
10/2=5.0

We have off-white carpet with 3 kids and 2 pets, so it's a challenge to keep our carpets looking fresh. We were having our carpets cleaned twice/year with another company, but were not satisfied with the price or service. We decided to try Heaven's Best and we were blown away! The service, professionalism, and value can't be beat. The best part is that our carpets looked brand new!

Abby ★★★★★
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15/3=5.0

Heaven's Best has cleaned our rugs, carpets, and sofas for 5 years now. Their service is prompt and reliable and the results are phenomenal. The carpets look like new. We have two children and a dog, and you'd never know it after they clean our carpets! We highly recommend them to friends and other customers!!

Carlene ★★★★★
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20/4=5.0

Quality work at affordable prices!! in Cherryville, NC Very Professional-Great Value.

Natalie ★★★★★
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25/5=5.0

We have used Greg at Heaven's Best for the last 5 years since we moved back to the Charlotte area. He really is heaven's best carpet cleaner in the Charlotte area! Many of the other carpet cleaning companies will leave the carpet looking nice when they leave but spots come back later. Greg's carpet cleaning literally makes it look brand new and it stays that way for a long time. Spots don't come back later. Even more important than the carpet itself, Greg (owner) is the nicest man ever! I would trust him with my children - that is how sweet of a man he is. He truly wants you to be 200% happy with the job, and he will do it with the utmost integrity and a heart for serving! (Also, his pricing is great, just as a side note!) (And...he's always RIGHT on time. No windows of time... He gives you a time and he's there right on time every time!)

Danille ★★★★★
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30/6=5.0

Excellent service! The techs were extremely informative and professional! My carpet has never looked or smelled better!

Amardeep ★★★★★
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35/7=5.0

Promptness - Excellent!! Appearance - Excellent!! Quality - Excellent!! Price - Excellent!!

Mike ★★★★★
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40/8=5.0

The owner/operator and staff have been professional and courteous on the numerous times that we have utilized their services. They have treated our home with respect, done superior cleaning and saved us money.

Mrs EC ★★★★★
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★★★★★
45/9=5.0

Excellent, Excellent, Excellent service!!

Gregg ★★★★★
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50/10=5.0

These guys are the best. They have cleaned the whole house for years. They have even cleaned the boat carpet and the carpet in the Automobile. Just great people with a quality product.

Tammy ★★★★★
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55/11=5.0

We used Heaven's Best for the first time today by a friend referring them to us. All I can say is wow! The stairs look amazing! The carpet is old and worn but boy does it look good now! We now will be referring our friends to Heaven's Best as well!

Marisole ★★★★★
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60/12=5.0

I had my carpet cleaned today by Heaven's Best I am very pleased. Josh was on time. He explained everything he would do. He did a fantastic job. My carpet looks and smells clean and fresh. 5 stars. The best carpet cleaning company I every used. Will never go anywhere else. It is truly a Happy Holiday.

Patricia ★★★★★
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65/13=5.0

Very prompt, professional crew who did a great job on not only general carpet cleaning but removing red Crystal Light stains!

Mary ★★★★★
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★★★★★
70/14=5.0

I couldn't be more please with the service provided by Heaven's Best. I wanted to see if carpet in my loving room and dining room would come clean after a couple of years of neglect. If not I will need to replace it, when installing other floor treatments. I will NOT be replacing this carpet after Greg and George worked their magic. They were courteous, knowledgeable and swift. Thank you Heaven's Best.

Heather ★★★★★
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75/15=5.0

I just used Heaven's Best for the first time. I will definitely use them again. They were on time, super nice, looked, and acted professional. I couldn't believe how quickly they were done. I'm so glad I picked them especially because the products they use are safe for pets, and the environment. I would highly recommend them.

Rachelle ★★★★★
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80/16=5.0

As parents of 2 very active children, and homeowners with light beige carpets throughout the house; we have searched through the years of finding someone/something that could clean our carpets that seem to get dirty so quickly. I can honestly say that we have tried just about every product on the market, and numerous companies before finding out about Heaven's Best. They are by far the best company we have tried, and I am amazed at what they are able to get out of our carpets. I highly recommend them. I hope to use them for years to come.

Frances ★★★★★
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85/17=5.0

"Greg, Thank you for such a lovely job

Nicole ★★★★★
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★★★★★
90/18=5.0

Greg and his team came out and made my hardwood floors look brand new! It only took them an hour and 1/2 to finish the job and I LOVE LOVE LOVE the end result.

Lee ★★★★★
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95/19=5.0

Have had my carpets cleaned each spring. This was, by far, the best I have ever received.

Patrick ★★★★★
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100/20=5.0

Very professional and courteous!

Christopher ★★★★★
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105/21=5.0

Greg has come and cleaned our carpets a couple of times and each time he was very professional and did a fantastic job. I would and have recommended Greg and your company to alot of my friends and clients.

Heather ★★★★★
★★★★★
★★★★★
110/22=5.0

I was really impressed that they were on time. Actually they arrived about three minutes after their appointment time, and apologized for the delay. To me three minutes is still on time, but I appreciated they cared that much about punctualtiy. Both employees were professional in both attire, and in their conduct. They asked if I had a specific room I wanted them to start with, and when I said no, they asked if it was ok with me if they worked in a certain order. I appreciated being asked. They started by vaccuming the entire area to be cleaned. Then they started upstairs, and did the bedrooms, landing, and worked their way down the stairs. They finished in the living room. They told me how long it typically took for the floors to dry, and advised me it would help if I had my ceiling fans on. They offered me a stain remover which I did purchase, but in no way felt any pressure to make this additional purchase. I was really impressed with the last thing they did, which was to rake the carpet in the living room as they left to clear away their footprints. I initially chose them because the products they use are kid, pet, and environmentally friendly. All three of those things are important to me. The first time I called I had to leave a voice mail, but my call was returned quickly. I was unable to speak with them at that time, and called the following business day. That time my call was answered by the owner who was very professional. The quote he gave by phone was exactly the amount of the invoice they gave me the day of service. Overall I can say that the carpet did look great after they left, and when I came home later my house smelled fantastic. I would gladly recommend them to anyone, and would be happy to have them come back.

Melaine ★★★★★
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★★★★★
115/23=5.0

I love Heaven's Best! We've been using them for over 5 years and the service by Greg Humphrey is PHENOMENAL. My rugs come out pristine, smelling good and all the stains that have occurred are always completely gone. Plus the rugs dry in anywhere between an 1 - 1 1/2 hours. I once went astray and tried a "coupon" type cleaner and the disappointment was incredible. I would NEVER EVER leave Heaven's Best! As always, Greg, Thank you for making my home livable.

David ★★★★★
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120/24=5.0

Thanks a lot for working on Saturday. The floors look great!!!!

Gary ★★★★★
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125/25=5.0

Two words - THE. BEST!

Christopher ★★★★★
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130/26=5.0

Greg has come and cleaned our carpets a couple of times and each time he was very professional and did a fantastic job. I would and have recommended Greg and your company to alot of my friends and clients.

David ★★★★★
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★★★★★
135/27=5.0

This was my Father's house. The carpet looks better now than it has in 20 yrs! Wow, I can't believe how much better it looks! And for the price you're charging me....wow, I thought it was going to cost a lot more than this. I want you to come back and clean the rest of the house as soon as possible. I'm going to refer you to everybody I know....Thank you Heaven's Best Carpet Cleaning!

Carol ★★★★★
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140/28=5.0

Courteous, professional, compassionate staff.

Marsha ★★★★★
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★★★★★
145/29=5.0

Greg and his helper came out and did a WONDERFUL job on the carpet in our home!! I wasn't even sure if our carpet could be cleaned. It was so filthy from years of not being cleaned. There were many stains and spots everywhere. I had called someone else 1 to 2 years ago after seeing an ad and they gave me a price on the phone. Then when they got here, they pulled out their measuring tape and began measuring. I asked what are you doing and they said measuring so we can give you a price. I said you already gave me one. They acted as though that never happened or didn't matter, so I sent them away. I didn't know if there was anyone left to trust in the business of carpet cleaning, but then I saw the reviews for Heaven's Best Carpet Cleaning and so I took a chance. Greg gave me a price over the phone and that was the price I was billed for after the job was finished. I thought that the price was quite reasonable for the amount of carpet to be cleaned . The carpet looks FANTASTIC!! It truly is almost unbelievable because it looks so new! On top of that, the process they use doesn't harm the carpet like steam cleaning. Greg is a super nice guy, honest, trustworthy and very professional. I am thrilled with the work that was done, and I will be using his business again!

Courtney ★★★★★
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150/30=5.0

I am thrilled with the quality of service I received today from Heaven's Best Carpet Cleaning! I had carpet in 2 rooms cleaned plus the upholstery of my couch and love seat, and they look brand new! I could not be happier with the fast, friendly, affordable service! I will definitely refer Heaven's Best to family, friends, and coworkers. Thank you!

Doris ★★★★★
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155/31=5.0

"Heaven's Best did the impossible in my home. I thought the stains in my carpet were permanent so I had been living withthem for quite a while. After they finished, I could not believe what I saw. Every stain was gone! My carpert smells great! I am so glad I called Heaven's Best, and I will definitely be recommending them to my friends and relatives."

Scott ★★★★★
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160/32=5.0

Greg and his team cleaned our carpet and I was impressed. Our carpet looks really good!

Alma ★★★★★
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165/33=5.0

Greg does a great job cleaning my carpet. The job was done very quickly and efficiently. The thing I like the most is how fast the floor dries. I would highly recommend this company to anyone who needs carpet or furniture cleaning.

Alisa ★★★★★
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170/34=5.0

I would like to take a few moments to give a big thank you to Heaven's Best Carpet Cleaning. My carpet and furniture look like brand new. I have to say that's the best money I have spent in a long time. Thank you for being so friendly and professional.

Matt ★★★★★
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★★★★★
175/35=5.0

Was extremely pleased again with your services Mr. Humphrey. Prompt, friendly, professional, and my carpets look fantastic once again... and all for a very reasonable price! Will continue to recommend you and use you!

Michael ★★★★★
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180/36=5.0

I recently bought an older truck and the interior was dirty and had some cigarette smoke odors in it. Heaven's Best came out and cleaned the interior of my vehicle and I was amazed at the dirt that came out of my seats! Not to mention the smell is completely gone! 110% satisfied!!!

Peggy ★★★★★
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185/37=5.0

Greg Humphrey of Heaven's Best in Gastonia recently cleaned our carpet and did a great job of making it look like new. I was also impressed at how quickly it dried, and we could walk on it very soon after it was cleaned. Greg was very courteous and the price was great. I would recommend.

Lynnette ★★★★★
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★★★★★
190/38=5.0

I've used Greg many times, and each time has been great. Carpets look good, smell wonderful. He's respectful, keeps you updated on when he will be at your appointment. I wouldn't think of using anyone else. He does a great job!

Doris W ★★★★★
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195/39=5.0

I have used Greg Humphrey with Heavens Best in Gastonia for several years. He is always prompt and courteous. He has removed spots that I didn't think would come up and I love the fact that the carpet is dry very quickly and doesn't keep you out of the house all day. The house always smells so fresh after the job is completed. I would recommend this company very highly.

Bruce ★★★★★
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200/40=5.0

WOW! What a great job. Our carpet and furniture look brand new, and they smell wonderful also. They didn't even leave a single footprint when they left. The stain protectant on the furniture and carpet provides a real peace of mind with two kids and a dog running around. Greg and Michael were prompt and professional. It's nice to know that there are still people in business who still believe in customer service. Would recommend these gentlemen to anyone.

Gregg ★★★★★
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205/41=5.0

These guys are the best. Professional. Do a great job and show up on time. I have used them for the home, the car and even a boat. They really are the BEST!

Debbie ★★★★★
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210/42=5.0

Thank you, Greg for a job well done! Our carpet looks great!

Gale ★★★★★
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215/43=5.0

Excellent service. Will use again!

★★★★★
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220/44=5.0

The Humphrey family has been cleaning my carpet since I moved into my new home 5 years ago. I have light beige carpets, and their expertise and efficiency never cease to amaze me! My carpets always looks brand new, even when I am overdue on my carpet cleaning schedule. I also love the citrus scent of the cleaning solution! I will continue to utilize their services, and I highly recommend them to anyone seeking professional carpet cleaning services. Their prices are excellent as well!

~Annette - Steele Creek, NC

Peggy H ★★★★★
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225/45=5.0

Greg Humphrey of Heaven's Best in Gastonia recently cleaned our carpet and did a great job of making it look like new. I was also impressed at how quickly it dried, and we could walk on it very soon after it was cleaned. Greg was very courteous and the price was great. I would recommend.

Jan ★★★★★
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230/46=5.0

They quickly made my carpets look new again! Great guys, super job, good rates and dry carpets in no time! Thank you!

Overall Score: 5.0
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